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Frequently Asked Questions (FAQ)

Common questions and answers:

· Q: Are all these women real?
· A: Yes, all the women on this site are actively trying to find a foreign partner for marriage or a long-term relationship. Watch our FREE LIVE web cams in our branch offices. No other service does this!!!


· Q: Are Ukrainian woman’s personalities different from Western women?
· A: Yes, they are a bit different. They don't have a different type of character, and they also love shopping and chatting. The main difference is that they are much more patient and can tolerate things that Western women will never be able to bear. They are more considerate and dependable. They are partners, not competitors.
Ukrainian women are well groomed, stylish, educated and intelligent (as are Ukrainians in general) but they pay less attention to sport, diets, etc. Nevertheless, they are rarely overweight - they still walk a lot because they don't have cars, and don't eat junk food, which is considered expensive. They do not have to make an effort to live healthy - it just comes naturally.


· Q: What do Ukrainian women think about the interracial marriages?
· A: There is no prejudice towards such marriages. They don't condemn somebody else's marriage to a person of a different race. There are many foreign students of different races in Ukraine and Russia and many ladies get married with them and have children.


· Q: Can a woman visit me first?
· A: If you have not met in person before, it will be impossible to get the only type of visa she should use for coming to you - the fiancée visa.


· Q: How will I know when new ladies join your agency?
· A: Once a week, you will receive an e-mail of all our new ladies who have joined. When we have new profiles, we add them into our database. You will also receive automatic notifications on all updates to our site.



· Q: Why do the ladies on your site prefer foreign guys?

· A: The answer is the poor economic situation in Eastern Europe. The lack of decent available jobs in the former Soviet Union makes it difficult for Eastern European men to provide support for their families. It is even more difficult for women. For more info please see the special page What does she want


· Q: I am 55 years of age. Does this matter?

· A: This is where Eastern European women differ from other European and American women - the age of the partner they prefer. Family is very important to them. They typically marry men who are years older than them. They look for stability and someone who will be a good father and can provide for a family. Many ladies will marry guys much older than themselves. While this may appear very attractive, having too large an age gap may mean you don't have much in common or the activities the two of you wish to do are very different. For more info please see the special page Age difference


· Q: I've heard that a lot of mail from the US goes missing. Is this true?
· A: Mail from Canada, US or even Europe can take up to three weeks in either direction. Some mail is lost, some is opened by customs workers and blocked.
Most ladies are not able to speak English. We offer an e-mail forwarding and the translation services. You may send us a letter by e-mail and then we forward it to our office in Kharkov. They then translate it, if required and then call the lady. Instructions for replying by e-mail are included with the letter. She will then personally visit our office and reply to your letter. You can see the ladies replying on our LIVE web cams.


· Q: What is the point of sending a letter if I do not know if she understands English?
· A: Many of our ladies have some knowledge of English. If she doesn't speak English, and you write to her in English she must either translate the letter using a dictionary, or ask a friend to translate it, if she knows one who can. This means it takes far longer for you to get a reply, and she may not even reply at all. This is why we provide a translation facility with our e-mail service. This translation service is included in sent and received e-mails processing.


· Q: What about having the girl I choose come to visit me in the USA instead of me going there?
· A: This is very unlikely. You would have problems obtaining a visa and the lady is unlikely to accept to come and visit you if she has never met you. Please look at our " Bringing her back home" By John Roth ESQ, located on our menu. The article will answer most of your questions. Please also visit our Trips Area for more information.


· Q: Do I need a visa to travel to Ukraine?

Citizens of the USA, Canada, United Kingdon and other countries (Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Principality of Andorra, Principality of Liechtenstein, Principality of Monaco, Republic of Iceland, Slovakia, Slovenia Spain, Sweden, The Holy See (State of the Vatican City), The Netherlands, The Swiss Confederation) do not need a visa to enter territory of Ukraine. Citizens of the above-mentioned countries do not need visas to enter Ukraine or transit through its territory for the period of time of up to 90 days with a valid travel passport.. For all other countries, please, consult the Embassy of Ukraine in your country regarding this issue. Please, note that in case you need a visa to enter Ukraine, it will take some time for you to get all necessary documents, apply them to the Embassy of Ukraine in your country and get a visa. If you have more questions, please, contact our trip package and we will be happy to answer you!

 


· Q: I live in Australia, do the tour prices remain the same or do you have different prices for members outside the USA?
· A: Yes - our trips prices are the same for men all over the world. They don’t include the transportation to Ukraine. See the Trips Area for more.


· Q: I want to begin corresponding with a lady from your agency, and I'd like to know if she corresponds with any other men at present or at least to know how many times men have written her.
· A: This is confidential information. WE have no right to tell this to anybody. However, if you look at it from the other side, it doesn't really matter. This is because you are not buying an address of an unknown lady. We DON'T SELL addresses. According to our rules, you have an opportunity to send a message to the lady you have chosen and find out if she's interested in you. If the lady is removed out of our Gallery or if she's not interested in you, then you won't get a reply from her and you’ll get your credits back. Please see "Our mission" for more.


· Q: What is the difference between your agency and other agencies?
· A: Please see the page What they don’t want you to know… for more information


· Q: Is it OK to send money to the women I correspond with?
· A: No, we don’t let our ladies to ask for money and we don’t proceed any payments as we fight with scam. For more information please see Our anti-scam policy


· Q: Do the ladies get any money for being a member, corresponding or for meetings with men?
· A: No. The ladies do not receive any money. All of our services to them are free. They are only looking for a marriage partner, not financial reward.


· Q: Can I give my contact information to the lady (phone number, e-mail address etc.) and ask for hers?

· A: Very few of the ladies know English well enough to correspond with you directly, so they require our translation services. We do not give any contact information about the ladies for money or for free. It is part of our policy to prevent scams. For more information please see Our anti-scam policy If you wish, you can arrange to meet your chosen ladies in person at one of our offices in the Ukraine, through our agency, or if you wish, you can make your own travel arrangements. After your meeting, you will receive their details to call or write to them directly.


Site usage questions and answers:


Q: I want to be a member of . What do I need to do for it?
· A: You need to register on our site for free. You can do it on our home page. Or just press the button "Join free" now and fill in all the necessary forms.


· Q: I forgot my login and password. How can I retrieve it?
· A: Please go to our home page and press the button "Forgot?". In the page that loads, please write your e-mail address that you submitted in your registration form and wait for an e-mail with your login and password. If you do not receive it, please check your spam filter in the mailbox.


· Q: I try to login at your site with my right login and password but it does not work. What should I do?

· A: Please try to use Internet Explorer and be sure that the cookies are enabled. For more information please press the button "Trouble Logging In?" from our home page.


· Q: I am a registered user. I want to write a E-MAIL to one of the ladies on this site. What should I do?

· A: To send an e-mail you need to purchase e-mail credits on our site. For more information about how to do this please take a look at our "Services page".


· Q: I’ve got an e-mail from your site that says that my mailbox is incorrect. But I use this e-mail address for a long time and it never had problems. What should I do?
· A: Please make sure that you’ve switched off all the e-mail blocks in your mailbox.


· Q: I am a registered user. I want to see the lady's VIDEO on your site. What should I do?

· A: To do this you need to purchase the video credits at our site. For more information about how to do this please take a look at our "Services page".


· Q: I received an e-mail saying that I have received a letter from a lady on your site. How can I read it?
· A: Please log in to our profile using your login and password. After this please go to the "My mailbox" page. At that page please find the letter from the lady indicated in the e-mail and click at the subject line of this letter.


· Q: I want to write a letter to a lady on this site. What should I do?
· A: Please log in to our site using your login and password. After this please go to the "My mailbox" area. At that page please use the "Write new email: Members # ID" and indicate the lady's ID #. After this please write your letter to the lady and press the "Send mail" button.


· Q: I want to answer a lady's letter at this site. What should I do?
· A: Please log in to our site using your login and password. After this please go to "My mailbox" area. At the page that loads please find the letter you want to answer to and press the "Send reply" button at the line of this letter. After this please write your letter to lady and press the "Send mail" button.


· Q: I wrote a letter to a lady and she has not answered me yet. What should I do?

· A: After you have written a letter to the lady, our secretary contacts her. Our secretary then asks her to come to our office to get the letter, read it and send a reply to you. According to rules of our agency, ladies have from 4 days to 2 weeks to answer your letter (if she for some reasons cannot do it faster). If she does not reply to your letter, your letter will be deleted and you will receive your e-mail credit back. If you do not receive your e-mail credit back, then please e-mail us via the Support Center with a request to return your e-mail credit for the letter. For more information please see the page How works


· Q: I wrote a letter to the wrong lady or I wrote a letter and wish to rewrite it. What should I do?
· A: In this situation you need to delete the letter which you've sent, return your e-mail credit back and write another one. To do this please log in to our site using your login and password. After this please go to the "My mailbox" area. At page that loads please find the letter you want to delete in your Sent Mail folder. If the lady has NOT read your letter yet you can press the button "I want to drop this mail and back email credit". After this, the letter will be deleted from your mailbox and we will return your e-mail credit back to you. If the lady has read this e-mail please e-mail us via Support Center with a request to delete this letter and return your e-mail credit back.


· Q: I want to post my PHOTOS at your site.
· Q: I want to send pictures to a lady via your site.
· Q: I want to edit my pictures at your site. What should I do?

· A: You can post one of your photos for FREE on our site. Please log in to our site using your login and password. After this please go to "My photoalbum" area. Click the "Browse" button and select your photos from local disk. After this please click to Upload and wait some time. Now, you and all our ladies can see your photo on the site. If you want more then one photo to be added, please create the photo account (take a look at our "Services page").




Eastern Standard Time or Visit our Support Center and write email. We will be happy to answer any questions.